MINT dentistry

It was my first time here. I was expecting bare bones but the practice is beautiful. Clean and designed well. But the best part is the staff. From the receptionist being welcoming to the amazing dentist. I saw Dr. Joshi. Highly recommend requesting her or going to whichever location she is at. She went above and beyond. I came in with tooth pain. I was 100% sure I would need a root canal, but Dr. Joshi instead did a full exam and recommended a deep cleaning with a special toothpaste trial first. She is very conservative and doesn’t recommend unnecessary intervention. I trust her judgment. I will definitely be following her for future care!

If only there were a zero-star rating. ❌ I just returned home from my first visit to this location. Run, don't walk, to another practice! The first line of their website reads, "Patients choose MINT dentistry because they want a first-class experience." My experience was ANYTHING but first-class. Let me explain: SIGN-IN I was greeted by the three receptionists trash talking another patient. They were all visibly annoyed and had poor attitudes. I was asked to sign on 2 lines and told to be seated. Very first-class. X-RAYS The gentleman that helped take my x-rays was very pleasant and kind. The exam room, however, needed repair. The wall was literally falling off. The "massage" chair was more like a "massage" bed from a 1960s hotel room. Mostly rattled and shock. Very first-class. EXAM The doctor was pleasant enough. Maybe said 10 words the entire time he was in the room. CLEANING To the main event. The hygienist was bubbly at first. I explained that my gums were sensitive and bleed very easily. She was so rough while cleaning my teeth. All I could taste was blood. She never offered to rinse my mouth once. She then proceeded to "polish" my teeth. By polish I mean she tapped each tooth with the paste and then rinsed it out with water. Worst cleaning I've ever gotten. Very first-class. SUMMARY MINT Dentistry and I clearly have very different definitions of "first-class". What I experienced today felt like a first-class ticket on Spirit Airlines. No, thank you.

Dr. Spence at Mint Denistry is the best Denist in uptown in the Dallas Metro plex area. She is Professional and brilliant..the office staff kindness overwhelms you.. they make you feel so very comfortable and at home. After my teeth cleanings and my crown and my partial-plate it fit perfectly,. It doesn't hurt my mouth. It fits perfectly. and they give you great gifts perks like sun glasses, toothbrush, toothpaste, dental floss, clear traveling bags,s nacks.I Love going there..can't wait to go back in six months for my cleaning.

EXTREMELY upset this morning when I arrived. I have been here before and they are usually great. But today I drove and fought traffic for almost an hour to be told that my benefits were maxed out for they year and I would have to pay $350 out of pocket. This is information that SHOULD be shared with patients prior to having them come in. Due to this, I had to cancel my appointment and I am not too sure if I would reschedule with MINT again. This was really upsetting. There was an option to apply for a credit plan but I cannot afford to add another monthly bill. Please have or get something in place that lets your clients know ahead of time that their visit will either be covered by insurance or NOT. So they can come prepared to either pay or try to make arrangements.

The entire Uptown team is superb 👌🏾 👏🏽 🙌🏽. Amazing customer service from the the time you walk in the door. The minty (no pun intended) /eucalyptus / spa smell as you walk in the door is so tranquilizing. Emily is so personable and makes you feel clam as she is cleaning your teeth. The cool TVs in the ceiling and the massage chairs are icing on the cake!!!! Dr. Spence is so cool. She takes her time explaining all your oral hygiene needs and go over options that are most advantages to YOU and your oral health. My teeth and are thank Dr. Spence and the Mint dentistry team 💚